Virtual Advisor

Virtual Advisor2019-07-01T13:20:09+00:00

The Customer Engagement solution based on AI Technology

Virtual Advisor is the Inventia’s solution for customer engagement based on Artificial Intelligence. Now you can manage your Customers requiring assistance in a fully automated way, thanks to a Virtual Remote Operator based completely on Artificial Intelligence and available 24/7, which can support clients with the help of a next-gen chatbot implementation and collaboration tools such as instant sharing and acquisition of images and documents.
Virtual Advisor is powered by the patented technology Inventia Orchesta, which eases automated customer guidance through commercial or CRM scripts making every process easy, quick and super-efficient, up to the digital signature.
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How does Virtual Advisor work

Reach the client

Avirtual Agent is available 24/7 to support your Clients

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Run the Script

Guide your client automatically through the required commercial or CRM script, up to the digital signature

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Support your client anytime...

Virtual Advisor allows you to be in contact with your customers and offer them remote support anytime and anywhere.
It is a multichannel solution, already available both for PCs and Mobile platforms (with or without app), Click2Call (to engage the customer with a simple email or sms) and also at the point of purchase, thanks to customized Smart Stations Solutions.
With just 1 click a Virtual Agent, based on AI, will be available to satisfy the customer’s needs.

From ChatBOT to Virtual Agent

At first the client can be guided with the help of a fully customizable chatbot system, that can filter and identify the customer’s requests and connect him to a Virtual Agent that can guide him through a commercial or RM process efficiently and without mystakes thanks to the possibility to share pictures and images, acquire documents and digitally sign contracts.

Guide the client through a commercial process...

The patented techonology Inventia Orchesta allows to automatize the execution of commercial or crm scripts.
It guides the client during all the steps required by the process, which can be paused or migrated on a different digital channel, it even allows for postponed completion.
Orchestra allows for complex commercial process, which require many steps, in a simple and automated way.

Subscribe with a Digital Signature

Enable digital signature and sign contracts, agreements, documents like in person with digital signature, in a simple and secure way. No more meetings in person, no more paper and unnecessary journeys.

Ambiti di Applicazione

BANCHE & FINANZA

AUTOMOTIVE

TURISMO

UTILITY

TELECOMUNICAZIONI

PUBBLICA AMMINISTRAZIONE